Clinic Coordinator

QUALIFICATIONS 

• High School Diploma or G.E.D.

• Previous clinical or customer service work experience 

• Strong attention to detail and ability to manage multiple demands at once

• Intermediate proficiency with Google products (Docs, Sheets, Slides), copy machine

• Comfortable with public speaking for small groups

• Demeanor is energetic/welcoming/engaged while sharing scripted information 

• Active listening

• Creative problem solving

• Improvisational skills to manage client questions clearly and inline with Birth Center policy

LINES OF RESPONSIBILITY
Administrator and Office Manager 

RESPONSIBILITIES: 

• Hospitality:

• Create welcoming, inclusive, personalized experience for all clients and visitors at the birth center

• Provide competent and respectful communication and interaction to all families regardless of race, ethnicity, gender identity, sexual orientation, religious beliefs, or disabilities  

• Answer phone calls and make appointments according to criteria in Policy and Procedures 

• Answering initial questions about birth center care

• Take phone messages or connect caller to appropriate resource 

• Greet clients as they arrive and check in, completing check-in duties and notifying clinic team of arrival

• Manage online inquiry inbox and respond to requests/questions via email or phone

• Answer client portal messages within their scope

• Client Record Maintenance:

• Assemble chart in Electronic Medical Record (EMR) for new clients including contact information, sending client portal invitation, and releasing consent forms

• Verify all intake information and consent forms are completed prior to appointment, sending reminders to client as appropriate via phone, email, or portal

• Request client medical records from previous providers

• Scan and upload clinical documents to EMR and other online portals

• Electronically file incoming faxes into EMR, notifying providers when appropriate and completing basic clinical requests

• Scheduling:

• Take primary responsibility of clinic schedule, making appointments for new and returning clients according to prenatal, well-body, or ultrasound schedule per provider direction

• Greet clients as they check out, addressing necessary follow-up appointments, action items, and payments as needed

• Contact clients who miss appointments to reschedule

• Send reminders to annual well-body clients as needed to complete annual visits 

• Facility Care:

• Perform daily opening and closing procedures for living room area

• Keep living room, kitchen & restrooms neat and manage Lending Library inventory

• Set up classroom for recurring events such as lactation clinic, peer-to-peer support group, childbirth classes, etc.

• Assist with birth center laundry as needed

• Restocking nutrition area as needed

• Clinic Support:

• Assist Certified Nurse Midwife (CNM) in routine appointments during high volume times

• Measure blood pressure, temperature, heart rate, and weight, as directed

• Place client on fetal monitor for non-stress tests to be monitored by CNM

• Perform point of care testing for urine, blood glucose, and hemoglobin 

• Prepare blood and urine specimens to send to external lab

• Training and competency in clinical tasks available for applicants without clinical experience

• Additional Accountabilities:

• Participates in monthly staff meetings, drills / in-service one specified Friday of each month

• Participates in professional and community awareness activities

• Other duties as assigned

• Work Schedule:

• Mirrors clinic schedule including additional time allotted for opening and closing birth center and completing client projects

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    

• While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. 

• The employee is regularly required to use keyboarding skills, using hands to enter data or text.  

• The employee is frequently required to reach with hands and arms and talk or hear. 

•  The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, or crouch. 

• The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. 

•  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.